FAQ

Find answers to your questions quickly in the 'FAQ' section of our website. Browse through a comprehensive list of common questions and answers, and get the information you need to have a seamless shopping experience.

Shopping

WHAT IS RACKSNHACKS?

racksnhacks.com is an e-commerce Website specializing in home and Garden products. racksnhacks website is created and managed by ZENITRADE LTD company (Registration number: 13460028)

DO YOU SHIP INTERNATIONALLY?

RacksnHacks services are currently available only in the USA. If you wish to deliver a product outside the united states, contact us at sales@racksnhacks.com.

HOW TO USE MY DISCOUNT CODE?

At the checkout page of racksnhacks.com, you will be asked to enter the discount code. Enter the discount code and click Apply to activate the discount.

Shipping

how many days it takes for shipping ?

Usually, it takes 1–3 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but we evaluate it between 4 to 13 days.

What Shipping Methods Are Available?

We mainly send our products with USPS delivery service. According to our logistics team, this is the most optimized shipping method in terms of time and cost. Other carriers might be chosen for some specific products according to their nature and warehouse.

SHOULD I PAY FOR THE SHIPPING SERVICE?

Never worry about the shipping cost or any extra fees. We always offer free shipping on every product bought from racksnhacks.com.

Order Tracking

HOW CAN I TRACK MY DELIVERY?

Once the product has been dispatched, you will receive a tracking number. Please note the tracking number and follow these steps:

1. Go to the order tracking page.

2. Enter the tracking number in the form

You will be able to track your package on the same page as the tracking information.

MY ORDER SHOULD BE HERE BY NOW. BUT STILL, DON'T HAVE IT?

Before getting in touch with us, please help us out by doing the following:

· Check your shipping confirmation email for any mistakes in the delivery address

· Ask your local post office if they have your package

· Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or your neighbor’s mailbox, get in touch with us at sales@racksnhacks.com with your order number.

Payment

Is Buying On-Line Safe?

This is an important question! Our priority at racksnhacks.com is to ensure the privacy of our customers and the safety of payment. On racksnhacks, we offer the most secure ways of payment including PayPal & Credit Cards, and have strategic partnerships with well-known banks. We also protect our website with ‘Norton Secured’ and SSL encryption.

What Payment Methods Are Accepted?

We accept many payment methods including PayPal, Discover, Mastercard, Visa, and American Express. According to the customer device, other payment methods might be available such as google pay or apple pay.

Returns

How do I return an item?

To start a return, the only thing you have to do is to contact us at sales@racksnhacks.com. Then our after-sales team will get in touch with you for further steps.
P.S: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Do I have to pay anything to return my items?

No worries, you won't pay any extra fees for the return. Once your return request is reviewed and approved, the after-sales team will contact you to inform you about the next steps.

Will I get a total refund if I return an Item ?

We have a hassle-free refund policy. Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, we will automatically initiate the refund on your original payment method.
For further details please visit our refund policy.

Customer Assistance

How can I get assistance if I need it?

If you need any help at all, please don't hesitate to contact us at sales@racksnhacks.com or by filling out the form on the Contact Us page. We will get back to you within 24 hours.

FAQ